Professional Skills Training for Clinicians and Administrators

Courses

A Robust Training Solution

Pathways to Safer Opioid Use

Prevention of Adverse Drug Events

In a suspenseful, interactive story, three healthcare workers and a patient learn safe opioid use practices, better patient communication skills, and health literacy.

2 HR

Training Topics

Medication Reconciliation

Pharmacy Law
- Corresponding Responsibility
Health Literacy Strategies
- “Big Three” Questions
Patient Education
- ADE Risks
- Addiction Potential
- Misuse Risk Factors
- Warning Signs
Teach Back Method Defined
Suggested Approaches When Using Teach Back
Non-Verbal and/or Indirect Communication
Red Flags That May Indicate an Illegitimate Opioid Prescription

Pain Management and ADE Prevention

What Are Adverse Drug Events (ADEs)?
- ADEs Defined
- Examples Of ADEs
Nurse's Role in Pain Management
Health Literacy Strategies
Teach Back”
- Benefits of Teach Back
- Suggested Teach Back Phrases
The Prescription Drug Monitoring Program (PDMP)
Time Management Skills
Effective Communication
Multimodal Pain Management Defined
Screening
- Substance Use Disorder Screening
- Patient Health Questionnaire (Phq-9)
- Benefits of Screenings Patients
Screening Tools
- Cage-Adapted To Include Drugs (CAGE-Aid)
- TICS: A Two-Item Conjoint Screen
Opioid Agreements
Pseudo addiction Defined
Creating Action Plans
Teamwork

Opioid Prescriptions And Ade Prevention

Key Actions and Elements in Shared Decision Making
How to Have an Open Dialogue?
- Shared Decision Making
- Validation
- Acknowledgment of Possible Co-Morbidity
- Multimodal Approach
- Alternative Treatments
Understanding Bias
Patient Risk Categorizes
- Risk Factors for Prescription Medication Misuse
- Opioid Taper Decision Tool
Brown Bag Review
Common Mistakes Made by Health Care Providers
Forming a Team with your Health Care Providers
Opioid Agreements

Managing Your Own Pain

Functional Scales
- Pain, Enjoyment, General Activity (PEG) Scale
- Quality Of Life (QOL) Scale
- BPI (Brief Pain Inventory) Scale
Improving Doctor-Patient Relationships
- Shared Decision Making (SDM) Defined
- Steps to Shared Decision Making
- Trust
NIDA Drug Screening Tool
Adverse Drug Events (ADEs) Defined
Opioid Complications and Side Effects
Multimodal Analgesia for Chronic Pain
Role and Responsibilities of Family Caregivers
Teach Back Method

Suggested Approaches

Brown Bag Medication Review
Disposal Of Unused Medicines

Partnering to Heal

Preventing Healthcare Associated Infections

Create a culture of safety with this comprehensive, award-winning interactive movie where every everyone must play a role in infection prevention to save the life of a patient.

2 HR

Training Topics

Family members and visitors have a key role in infection prevention; they are part of the healthcare team.

How Are Germs Spread?
Best Practices To Stop The Spread Of Germs:
- Hand Washing
- Alcohol-Based Hand Cleaners
Health Care-Associated Infections (HAIs) Defined
Patient Advocate Responsibilities
- Speak Up Program
Infection Prevention And Control
Emotional Well-Being vs. Physical Safety

Leaders must make a personal commitment to bringing about change.

Prevention Of HAIs And Leadership
Leadership Responsibilities
- Teamwork
- Delegation
- Data Feedback/Reporting
- Honesty And Transparency
- Accountability
Managing Up and Down
- Leader Rounding, Or "Walk Abouts"
How Do You Minimize Any Obstacles To Change?
- Incremental, Sustained Changes vs. Larger Immediate Changes
- Big Picture Thinking
Evidence-Informed Leadership
Work-Life Balance
Process Improvement Teams Defined

The infection preventionist wears many hats but is above all a team builder. Everyone is a potentially valuable member of the infection prevention team.

Leadership and Team-Based Care
Effective Communication and Transparency
Barriers to Communication
Big-Picture Thinking
Neutrality
The Infection Control Risk Assessment (ICRA)
Managing and Resolving Conflict
Evidence-Informed Approach
Balance Between Teamwork and Leadership
The Socratic Method vs. The Didactic Approach

It's never too early to be part of an infection prevention team. Small steps can make a big impact.

Healthcare-Associated Infection (HAIs) Defined
Strategies To Prevent HAIs In Acute Care Hospitals
Data On HAIs
Patient Safety First
Decision Making Skills and Good Judgment
Tact Between Professional Peers

You're always a leader in some way, and your decisions and actions will have an effect on other nurses, patients, family members, and visitors.

Healthcare-Associated Infection (HAIs) Defined
- Strategies to Prevent HAIs in Acute Care Hospitals
Accountability
- Knowing When and How to “Speak Up”
- Handling Mistakes
Stepping Out of your Comfort Zone
- Knowing your Boundaries and Limitations
Isolation Precautions
Teamwork and Collaboration
Communication Skills and Professionalism
Strategies To Engage Patients and Families in Infection Prevention

The Anatomy of Care

Increasing Patient Satisfaction

In this highly realistic program, healthcare employees gain valuable communication and behavioral skills that will improve patient care.

2 HR

Training Topics

Patient Care For Charge Nurses

Respect
- Verbal and Non-Verbal Tips
Teamwork
Active Listening
Problem Solving
Perspective Taking
Advocating for your Patients

Patient Care For Environmental Services

Taking Initiative
- Speaking Up
Teamwork and Collaboration
- Problem Solving
- Accepting Help
Resilience
Cleanliness and Safety

Patient Care For Clerks

Effective Teamwork
- Creating Connection
- Active Listening
- Perspective Taking
Taking Responsibility and Apologizing
- Admitting Mistakes
Effective Communication skills
- Common Communication Mistakes

Patient Care For Chief Residents

Practicing Compassionate Care
- Gaining Trust
- Perspective Taking
- Recognizing Patient's Needs
Problem Solving
Effective Communication Skills
Common Communication Mistakes
- Creating Connection With Team Members
- Teamwork

Patient Care For Transporters

Decision-Making Skills
- The Elements of Good Judgment
- Intuition
Taking Initiative
Professionalism and Boundaries
Cleanliness and its Importance

Training ROI

Why WILL's Professional Clinical Skills Improves Your Workplace

The path to achieving exceptional patient satisfaction and patient care can seem elusive. WILL understands that a key component of success is professional skills training. We're talking about training that improves communication, addresses ethical decision making, and reinforces patient safety protocols. And WILL has changed the game on clinical skills training. We've created a comprehensive series of programs that strengthens relationships and patient outcomes. When it comes to leveling up your workforce, WILL gives you tangible results.

Bespoke

Custom-Made for Your Organization

Custom is just better. Your institution has its own unique challenges, especially when it comes to fostering professional clinical and administrative skills. That's why our training programs are crafted with your specific needs in mind. You can effortlessly incorporate your branding and policies and tweak the content to resonate with your voice. And, with our helpful concierge service, personalizing your program is a breeze.

Easy

Easy to Field
Easy to Use

Everything should just work. Our professional soft skills training solutions are simple to use from beginning to end. Whether you're overseeing the entire training program or assisting others, you'll discover that our programs are incredibly user-friendly. And if you ever need a helping hand, our friendly support team is just a message away. Count on us to be your dependable partner throughout your journey.