Complaint, Effective Harassment Training Programs

Courses

A Robust Harassment Training Solution

Common Ground Healthcare

Harassment, Sexual Harassment, and Abusive Conduct Prevention

This award-winning, interactive program addresses the issues and scenarios unique to the healthcare workplace. Compliant in all 50 states and Canada.

The AAFP has reviewed Common Ground Healthcare and deemed it acceptable for AAFP credit. Term of approval is from 12/01/2023 to 11/30/2024. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Common Ground Healthcare Employee Version is approved for up to 1.00 Enduring Materials, Self-Study AAFP Elective credit.

Common Ground Healthcare Supervisor Version is approved for up to 2.00 Enduring Materials, Self-Study AAFP Elective credits.

Click here to view continuing education credit equivalencies.

CEU Approved Compliant Multi-Language 1-2 HR

Training Topics

[First Hour]

What is Sexual Harassment?

Define sexual harassment
Illegality of sexual harassment
Equal Opportunity Commission (EEOC), harassment, and discrimination
Types of sexual harassment
- Hostile, or poisoned, work environment defined
- Quid pro quo harassment defined
Technology and sexual harassment
- Examples of online harassment
- Using email, digital platforms, social media, and personal devices and accounts

Hostile Work Environment

Hostile work environment defined
Reasonable person standard
Verbal, visual, and physical harassment defined
- Examples of verbal, visual, and physical harassmentM

Quid Pro Quo

Quid pro quo harassment defined
Who can be involved in sexual harassment?
Examples of quid pro quo harassment

Complaints & Responsibilities

What are an employee's responsibilities?
Responsibilities of third parties (bystanders, witnesses)
Complaint procedures and confidentiality
Illegality of retaliation
Retaliation and protected activities

Investigations, Liability, & Remedies

Employer liability
Supervisor responsibility
Remedies, or awards

Abusive Conduct

Abusive conduct defined
Examples of bullying
Facts about bullying
Abusive conduct vs. bullying
Negative impacts of bullying

[Second Hour]

Prevention

Who is protected against harassment?
Identifying sexual harassment and abusive conduct
Direct and indirect costs
Prevention and best practices
- Sexual harassment policy
- Supervisors and their role in training
- Promoting a professional work environment

Reporting

Harassment and reporting data
Worker rights
Employer responsibility
Investigation process

Non-retaliation

Retaliation defined
- Facts about retaliation
- Illegality of retaliation
Adverse actions defined
- Examples of adverse actions

Receiving Complaints

Supervisor responsibility
Complaint procedures
Confidentiality
- Recommended practices for documenting complaints
Facts about non-retaliation

Investigations & Resolutions

What to do if you are accused?
Supervisor's role during investigation
- Recommended practices for investigating harassment
Resolutions
- The termination process

Bystander Intervention

Providing the Tools to Speak Up in a Range of Challenging Situations

This culture-changing program teaches learners when and how to speak up, stand up, and promote organizational values. Compliant in Chicago and all other jurisdictions that require bystander training.

Compliant Multi-Language 30-60 MIN

Training Topics

Introduction & Definitions

Bystander Intervention Defined
- Bystander Defined
- Intervention Defined
Situational Awareness Defined
Tact Defined
Bystander Effect Defined
Why Do People Fear Hesitating to Intervene?

Basic Bystander Decisions

Why is it Important to Be an Upstander?
The Four Intervention Techniques

Awareness & Red Flags

How to Know That an Intervention is Needed?
Physical and Non-Verbal Cues:
- Potential Aggressor
- Potential Victims
Red Flags for Sexual Harassment/Assault

Bystander Support: Post-Event

Reporting Procedures
Good Judgment

Upstanding in Non-Sexual Harassment Situations

Abusive Conduct
Emotional Well-Being
- Emotional Suffering
- Mental Health Resources
Potential Workplace Violence

Organizational Integrity

Talking About Biases
How should you respond if someone points out your behavior is inappropriate, unprofessional, and/or unwanted?

Respectful Teamwork Series

Harassment, Sexual Harassment, and Abusive Conduct Prevention: Monthly

12 micro-learning modules delivered throughout the year designed to maximize culture change. This series includes a discussion guide and display materials to reinforce the impact of each episode. State compliance versions available.

Compliant Multi-Language 1-2 HR

Training Topics

A Hostile Work Environment
Challenging a Hostile Work Environment
Stopping Quid Pro Quo
Getting Help When You Need It
Privacy and Orientation
Taking Action as a Bystander
Managing Unconscious Bias
Setting the Example for Professionalism
Facing Sexual Harassment as a Supervisor
Supervisors and Sexual Harassment Investigations
External Sexual Harassment
Psychological Safety
State-Specific Information

Training ROI

Why Harassment Prevention Training Matters

Harassment robs everyone of a dynamic, productive workplace. And let's be real: boring training that merely checks the compliance box isn't going to build a more respectful culture and reduce risk.

WILL Interactive's harassment prevention courses keep your workforce engaged with sitcom-quality interactive movies filmed in a healthcare setting with the input of healthcare professionals. Nothing cheesy. Nothing boring. Learners enjoy the experience, retain what they learn, and apply it. Which leads to more respectful and productive teams, and better patient care. And that's what we're all after, isn't it?

Bespoke

Tailored to Your Organization

There's no place like home. That's why we offer course administrators the ability to customize our training from their own devices. They can edit text and add branding, policies, and links to make a course customized for you.

WILL knows your organization has a look, a feel, and a culture that is unique. Your training shouldn't be identical to everyone else's.

Effective

Sticky Learning Drives Change

Retention is everything. A recent report revealed that the highest priority for organizational training resources is to increase the effectiveness of training programs¹. WILL's training works by immersing learners in interactive, fun movies where they make decisions that determine the outcome. This methodology takes advantage of how our brains work to build better skills, drive behavior change, and improve retention and recall. Independent third-party research has demonstrated our training methodology delivers superior results.

¹2022 Industry Report, Training Magazine